Appointments

NEW Online Appointment Booking & Cancellation Service

We are pleased to be able to launch our new online system for booking and cancelling appointments.

To use this new feature, and other services, please visit the Surgery to register and obtain your username and password details (some previous EMIS Access login details may still work, but if you find you are having difficulties then you may need to re-register for the new service, which you can do by visiting the Surgery)

To access the service once registered go to SystmOnline.

Enter SystmOnline

Surgery Opening Hours

Monday - Friday 8.00am - 6.30pm

Phone lines are open from 8.30am.

Individual clinicians’ consulting times may vary. Our reception staff will be able to advise you of your clinicians’ consulting times when you ask for an appointment.

Please remember to make a separate appointment for each person to be seen, and be clear as to whether this is an urgent issue or not (if you are acutely ill, you will always be seen that day, but not necessarily by your usual doctor).  Please inform us if you want a longer than usual appointment for discussion or a medical. 

Please telephone to book your appointment, but as Monday is the busiest time of the week, please avoid telephoning then for non-urgent appointments.

Extended Opening Hours

The extended hours appointments we offer are non-urgent only routine pre-booked appointments.

How to see your Doctor

You will be registered with a particular doctor and we like you to see your own doctor unless he or she is away. Rountine Consultations are by appointment and are for 10 minutes.

If there are no free appointments and you need to see a doctor urgently, please explain this to the receptionist who will seek advice from the doctor, or our Primary Assessment Nurse. Please consider carefully the need for an urgent appointment.

All patients who request an urgent appointment are first assessed by a member of the practice nurse team, who is skilled in "triage". We make allowance each day for 5- minute "urgent extras" and the duty doctor will only have time to deal with your immediate problem.

If there are several things you wish to discuss then it is often better to request a double appointment so each issue can be dealt with properly.

Cancelling your Appointment

If you are unable to keep an appointment, please notify us as soon as possible, so that the time may be offered to another patient. If the appointment line is closed, please leave a message.

Home Visits

If you are too ill to attend the surgery and need a home visit, always try to telephone before 10.00 am on 0844 477 8657 so that we can plan our house calls.

If you are in doubt as to whether a visit is necessary you are welcome to telephone for advice. If the doctor, or triage nurse are busy you will be asked to leave a contact number and your call will be returned. We will always try to give an indication of when the doctor will call if you need a home visit.

Please help us by requesting the service only when it is absolutely necessary. Seeing people in the surgery enables your doctor to use time more effectively. It is usually far easier to deal with medical problems in the surgery with equipment and other medical staff near at hand.

What to do when the Surgery is closed

Out of hours medical attention is provided by Wiltshire Medical Services. If you should need this emergency service, the number is 0300 111 5717.